Frequently Asked Questions

To become a verified guide, complete your profile, upload required documents (ID, certifications), and submit for review. Our team typically reviews applications within 24-48 hours.

You need a valid government ID, guide certification or relevant qualifications, and any Halal certificates if applicable.

Verification typically takes 24-48 hours. You'll receive email updates on your application status.

Access your bookings through the main dashboard. You can view, confirm, modify, or cancel bookings as needed.

Yes, you have full control over your tour pricing. Set different rates for standard, premium, and luxury packages.

If you need to cancel a tour as a guide/partner, you must immediately contact all booked travelers and our support team.

Go to Profile > Settings to update your personal information, contact details, preferences, and profile photo. Keep your information current for the best experience.

Contact our support team to request account deletion. Please note this action is permanent and will remove all your data, bookings history, and earned commissions.

Phone verification enhances security, enables booking notifications, and allows guides to contact you directly. It's required for completing bookings.

Apply through your profile settings. You need to meet minimum follower requirements and create content that aligns with Islamic values. Once approved, you can generate promo codes for tours.

As an approved influencer, you can create custom promo codes offering discounts to travelers. Each code has usage limits, expiration dates, and tracks your referrals for commission calculation.

Influencers earn 5% commission on day trip bookings and 2.5% commission on package tour bookings made with their promo codes. Commissions are paid monthly with minimum payout thresholds.

Yes, your influencer dashboard shows real-time statistics including code usage, bookings generated, commission earned, and payout history.

Tap the heart icon on any tour to add it to your wishlist. Access your saved tours from your profile to book later or share with friends.

Yes, after completing a tour, you can rate and review both the tour experience and guide performance. Your feedback helps other travelers and maintains quality standards.

We offer various categories including Walking Tours, Food Tours, Cultural Experiences, Historical Sites, Hiking Adventures, Shopping Tours, and more, all ensuring halal-friendly options.

All tours on Muslifie are designed to be Muslim-friendly, featuring halal food options, prayer time considerations, and culturally appropriate activities, even in non-Muslim countries.

Travelers can cancel bookings up to 24 hours before the scheduled time. However, we operate under a strict no-refund policy - all payments are final once confirmed.

Yes, if a guide cancels your tour, you will receive a full refund to your original payment method. This typically processes within 5-7 business days.

Emergency cancellations due to natural disasters, medical emergencies, or safety concerns are handled on a case-by-case basis by our support team.

Rescheduling is subject to guide availability and approval. Contact your guide directly or our support team to explore alternative dates.

All guides undergo background checks and document verification. We provide 24/7 support, share emergency contacts with travelers, and maintain strict safety protocols.

Respect Islamic values, provide authentic experiences, maintain professionalism, ensure traveler safety, and follow local laws and customs at all times.

Use the in-app reporting feature or contact support immediately. We take all reports seriously and investigate violations of our community guidelines promptly.

Yes, our guides are trained to incorporate prayer times and locate nearby mosques or prayer facilities. This is part of our commitment to Muslim-friendly travel experiences.

Day Trips: Guides earn 85% (15% platform fee). Package Tours: Guides earn 90% (10% platform fee). An additional 5% payment processing fee applies to cover Stripe transaction costs.

When travelers book your tour, payment is held securely in escrow. After successful tour completion, the funds are released to your Muslifie balance within 24 hours. Day trips release 85%, package tours release 90% minus the 5% processing fee.

After tour completion, payments are added to your Muslifie balance within 24 hours using our secure escrow system. You can then withdraw from your balance - if your country supports Stripe Connect, you'll receive automatic payouts to your linked account. Otherwise, you can withdraw to your bank details with a minimum of $50.

Stripe Connect enables automatic daily or weekly payouts directly to your bank account or debit card. It's available in 45+ countries and offers the lowest transaction fees with faster processing times.

If your country doesn't support Stripe Connect for autopayouts, you can add your bank account details for manual transfers. However, please note that bank transfer fees are higher than Stripe processing fees.

Day Trips: 15% platform fee + 5% processing fee. Package Tours: 10% platform fee + 5% processing fee. For Stripe Connect users, standard Stripe fees of 5% per transaction apply during payout. Bank transfer fees vary by region but are typically higher than Stripe fees.

Go to Profile > Settings > Payment Methods. You can either connect your Stripe account for autopayouts (recommended) or add bank account details if Stripe Connect isn't available in your country.

Once earnings are added to your balance after tour completion, you can withdraw them immediately. With Stripe Connect, you can set up automatic payouts (daily/weekly) from your balance. For bank transfers, you can manually withdraw with a minimum of $50, and transfers typically take 3-5 business days.

Stripe Connect is available in 45+ countries including US, UK, Canada, Australia, most of Europe, and many others. Check our payment settings to see if it's available in your region.